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Home > Resort Information > Policies
Oak Haven Resort and Spa Policies
Thank you for considering Oak Haven Resort log cabin rentals as your vacation “home”. On this page you will find information concerning:
  1. Check-in/Check-out times
  2. Rental Rates
  3. Housekeeping Information
  4. Pet Policy
  5. Smoking Policy
  6. Privacy Policy

Check-in/Check-out times

Check-in time is at 4:00 PM Eastern Standard Time

Early Check-ins are permitted if the cabin is clean and ready before 4 PM, but we reserve the right to hold the cabin until 4 PM for any reason we deem necessary.  If you would like to request an early check-in we will do our best to provide one for you, just give us a call ahead of time and we will make a note of it on your reservation.  This will not guarantee an early check in, but it will allow us to try to plan for your arrival.  If you leave us a phone number where we can reach you the day of your arrival then we will contact you if we can get your cabin clean prior to check-in time.

Late Check-ins are no problem at all.  After 10:00 PM, when the office closes, all of the material for the remaining check-ins that have yet to arrive is transferred to our overnight guest services person.  The number to reach this person is posted on the front door of our office.  Once they are reached they will promptly assist you with check-in.

Check-out time is at 11:00 AM Eastern Standard Time

Early Check-outs are no problem at all.  If you check out prior to when we open at 8:00 AM then just drop your keys in the Key drop box located on the front porch of our office

Late Check-outs can be requested but are completely at our discretion.  If you must have a late check-out please contact the front desk and they will do their best to assist you.  We need the time between Check-out and Check-in times to prepare the cabins for the next guest, so please be courteous and check out on time.

 

Log Cabin Rental Rates:
Special off season rates apply in January, Febuary, March, and April.
Cabin Size
Rate Range
# Of Included Adults
Maximum Occupancy
1 Bedroom
$110 - $195
2 Adults
4 People
2 Bedroom
$110 - $195
2 Adults
6 People
2 Bedroom
w/Gameroom
$150 - $255
6 Adults
8 People
3 Bedroom
w/Gameroom
$175 - $345
6 Adults
10 People
4 Bedroom
w/Gameroom
$210 - $475
10 Adults
10-16 People*
5 Bedroom
w/Gameroom
$250 - $595
14 Adults
20 People
6 Bedroom
w/Gameroom
$300 - $745
16 Adults
22 People
7 Bedroom
w/Gameroom
$350 - $765
16 Adults
18-20 People*

*Depending on the specific cabin number.  Please ask one of our reservationists or consult the individual cabin pages for specific info.

Above rate range is for # of included adults only. For additional adults please add $20 per adult per night.

Reservations are subject to nightly minimum requirements. Occasionally we offer additional discounts beyond our published rates depending on availability. Please call our friendly reservations staff toll free at 800-652-2611, as we are sometimes able to accommodate shorter stays within our occupancy requirements. Inquire about our golf packages and gift cards.

Oak Haven Resort Management, Inc. may use any funds received from guests immediately upon receipt of such funds. Rates are subject to change without notice.

Cancellation Policy
1, 2, and 3 bedroom cabins must cancel 30 days prior to your arrival date for a 100% refund of the deposit.  Cancellations within 30 days of arrival date are non refundable.

4, 5, 6, and 7 bedroom cabins must cancel 60 days prior to your arrival date for a 100% refund of the deposit.  Cancellations within 60 days of arrival date are non refundable.

Housekeeping Information
We hope you find your accommodations in exceptional condition upon your arrival. Should you need anything once you arrive at your cabin, please notify the office immediately. Oak Haven’s Linen Exchange Service is not available on Sundays or Holidays. Fresh towels, etc. are available at the front desk. Soiled towels, etc. must be brought to the front desk for exchange.

Oak Haven Linen Exchange Program (including Sundays)
Linen Exchange:
If you would like fresh lines, simply put dirty linens in bag located on kitchen counter and set on front porch before noon. Hang tag on outside of front door requesting clean items. We are only able to exchange the exact number of linens placed in the bag. Please keep dirty linens at your cabin, fresh linens will not be available at the front office.

Trash Pickup: Please bag and tie all trash and put at the curb in front of your cabin. Trash will be picked up from the curb at the following times: 10am, 2pm, 4pm.

The following is a list of supplies provided during your stay:
* Dishwasher Detergent
* Paper Towels
* Dish Washing Liquid
* Soap
* Toilet Paper
* Tissue
* Linens for the Sofa Sleeper are in Master Bedroom Closet
* Garbage Bags

Before checking into your cabin we leave the following amount of towels according to the size of your cabins:

* 1 bedroom 6 towels
* 2 bedroom 10 towels
* 3 bedroom 14 towels
* 4 bedroom 16 towels

* 5 bedroom 18 towels

* 6 bedroom 24 towels

* 7 bedroom 30 towels

Pet Policy (Sorry, No Pets Allowed)
We love pets, however, we must insist you observe our no pet policy.

Violation of the no pet policy will result in a minumum charge of $150 plus the cost of any professional cleaning required. The guest may also be asked to leave the property and forfeit the remainder of their stay.

There is an outstanding kennel in Pigeon Forge, Loving Care Kennels 865-453-2028. They do the best job in town at accommodating your pet while you enjoy our luxurious cabins. If you need further information, call us at 800-652-2611.

Smoking Policy
No smoking inside cabins. Designated smoking areas are on the porch of every cabin.

Violation of the no smoking policy will result in a minimum charge of $150 plus the cost of any professional cleaning required. The guest may also be asked to leave the property and forfeit the remainder of their stay.

Damages
Guests will be charged to clean any stains or spills or to repair or replace items that are found damaged or missing.

Privacy Statement
This site offers an opt-in e-mail newsletter. Users must specifically request to have their e-mail address added to our mailing list. Users e-mail addresses will not be shared with third parties under any circumstance. We will not use your e-mail address to send you any other information other than the newsletters mentioned. Users may opt-out of receiving future mailings by sending an email and asking to be removed from the e-mail newsletter list.

Our site uses a form for customers to request reservation information and for general questions and comments. We collect visitor's contact information (like their e-mail address). Contact information from the reservation request form is used to help in booking an appropriate cabin for our customers and then discarded. Contact information from our contact form is used only to reply to comments and questions from customers. We will not use your e-mail address or other contact information obtained from any form for any other purpose.

Oak Haven Resort Cabin

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